Frosty Privacy Policy

Last updated on 20 Nov 2026

Welcome to Orbai ("we" or "us"). This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you use our website and related services. We wrote this in plain English, because privacy policies shouldn’t require a lawyer to understand them.

That said, this document is still legally enforceable.

By using our website or services, you agree to this policy.

1. What We Collect

We collect two types of information:

  1. Information You Provide

    Examples include:

  • Your name and email address

  • Your company name

  • Billing information (if you subscribe)

  • Any information you enter into the platform

B. Automatically Collected Information

Examples include:

  • Device and browser information

  • IP address

  • Usage logs, such as what pages you view

  • Cookies that help us understand how the site is being used

We keep this data only as long as needed to operate Frosty, meet legal requirements, or improve the service.

2. How We Use Your Information

We use your information to:

  • Run and improve the Frosty platform

  • Communicate with you about your account, updates, or support

  • Process billing

  • Maintain security

  • Comply with legal obligations

Aggregate Data

We may use system-wide aggregated data to:

  • Generate reports

  • Improve accuracy of platform scoring

  • Understand platform usage

  • Enhance product features

This aggregated data does not identify any individual user or company.

3. What We Do Not Do

This is important, so we’ll say it clearly:

  • We do NOT sell your personal information.

  • We do NOT sell company-identifying information.

  • We do NOT share your data with advertisers.

If we ever change this policy (we don’t plan to), we will communicate it clearly and give you the chance to opt out.

4. When We Share Information

We only share information in the following limited situations:

Service Providers

Trusted third-party vendors who help us operate the platform (e.g., payment processors, cloud hosting). They only get what is necessary and must keep it confidential.

Legal Requirements

If required by law, subpoena, or court order.

Business Transfers

If Sugar Coated Ventures is involved in a merger or acquisition, your data may transfer as part of the business. If this ever happens, we will notify you.

We do not share your data with MSPs or third parties without your permission.

(Your MSP only sees what you explicitly allow inside the platform.)

  1. Cookies & Tracking

We use basic cookies to:

  • Keep you logged in

  • Improve site functionality

  • Understand how Frosty is used

You can disable cookies in your browser, but Frosty may not work properly without them.

6. Data Security

We use industry-standard security practices to protect your information, including:

  • Encrypted data transmission (HTTPS)

  • Secure server infrastructure

  • Access controls and monitoring

No online system is 100% secure, but we take reasonable and appropriate steps to safeguard your information.

7. Your Rights

Depending on where you live, you may have rights such as:

  • Accessing your data

  • Updating or correcting your information

  • Requesting deletion

  • Requesting a copy of your data

  • Opting out of marketing communications

To exercise these rights, email us at: privacy@frostyos.com

8. Children's Privacy

Frosty is not intended for children under 13, and we do not knowingly collect information from them.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

If the changes are significant, we will notify you on the website or via email.

The updated version will always have an “Effective Date” at the top.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

Sugar Coated Ventures, Inc.
Email: privacy@frostyos.com
Website: www.frostyos.com

Frosty Term of Service

Last updated on 23 Jan 2024

These Terms of Service (“Terms”) govern your use of the Frosty platform, website, tools, and services (“Frosty,” “we,” “us,” or “our”).

By accessing or using Frosty, you agree to these Terms.

If you do not agree, do not use the platform.

1. What Frosty Provides

Frosty is a technology-risk, performance, and accountability platform.

It helps businesses understand their technology landscape, evaluate risk, visualize progress over time, and collaborate with their Managed Service Provider (MSP) using clear, understandable data.

We provide the platform “as-is,” with continuous improvements over time.

2. Who Can Use Frosty

To use Frosty:

  • You must be at least 18 years old.

  • You must have authority to act on behalf of your company if using Frosty for business purposes.

3. Your Responsibilities

To get accurate results, insights, and recommendations, Frosty requires information about your technology environment.

This data must be:

  • Entered directly by you or your authorized users, or

  • Provided by your MSP, or

  • Inferred by Frosty from the information you give us.

If required data is missing, incomplete, or incorrect, Frosty may not function as intended.

You are responsible for:

  • Providing accurate information,

  • Keeping that information up to date,

  • Ensuring your MSP cooperates if you expect them to use the platform, and

  • Maintaining the confidentiality of your login credentials.

4. Accounts & Access

You are responsible for:

  • All activity under your account,

  • Making sure only authorized users access your workspace,

  • Not sharing passwords,

  • Not attempting to access or modify any other customer’s data.

We may suspend or terminate accounts that violate these Terms.

5. Subscriptions, Billing & Cancellations

If you subscribe to Frosty:

  • You agree to pay the fees displayed at checkout.

  • Subscriptions renew automatically unless cancelled.

  • You can cancel at any time; cancellations take effect at the end of the current billing cycle.

  • All fees are non-refundable unless required by law.

If a payment fails:

  • We may suspend access until the payment issue is resolved.

6. Data Accuracy & System Functionality

Frosty’s insights, reports, and analytics depend on the data provided.

You acknowledge that:

  • Frosty cannot guarantee accurate outputs without accurate inputs.

  • Missing or incorrect data may cause incomplete, inaccurate, or unavailable reports.

  • Frosty may use automated methods to estimate or infer missing data points to maintain functionality.

These estimates are intended to help you start using the platform, but they are not a substitute for providing real information and should be reviewed by you or your MSP.

7. Ownership of Data

Your Data

You own the data you upload or provide.

You grant us a limited license to:

  • Store it

  • Process it

  • Analyze it

  • Display it to you and your authorized users

  • Use it to operate and improve the platform

We do not sell personal data or company-identifying data.

Aggregate System Data

We may use anonymized, aggregated system-wide data to:

  • Improve the platform

  • Generate statistical insights

  • Enhance accuracy and performance

This aggregated data does not identify you or your company.

8. Intellectual Property

Frosty, including its:

  • Software

  • Features

  • Algorithms

  • Design

  • Branding

    …belongs exclusively to Sugar Coated Ventures, Inc..

You may not copy, modify, resell, or reverse-engineer Frosty.

9. Acceptable Use

You agree not to:

  • Use Frosty for illegal activities

  • Upload harmful code

  • Attempt to access other users’ data

  • Interfere with the platform’s operation

  • Misrepresent your identity or your company’s data

Violations may result in account suspension or termination.

10. Third-party Services

Some features may integrate with third-party services like MSP tools, authentication providers, or payment processors.

We are not responsible for those services, and your use of them may be subject to separate terms.

11. Availability & Changes

We strive for high uptime, but Frosty may experience:

  • Occasional downtime

  • Updates or modifications

  • Feature improvements or removals

We are not liable for losses caused by temporary service interruptions.

12. Disclaimer of Warranties

Frosty is provided “as-is” and “as available.”

We do not guarantee that:

  • The platform will be error-free

  • The insights will be perfect

  • Your MSP will follow recommendations

  • The system will meet every technical requirement your situation demands

Use the platform at your own risk.

13. Limitation of Liability

To the extent allowed by law, Sugar Coated Ventures is not liable for:

  • Lost profits

  • Business interruption

  • Data loss

  • Indirect or consequential damages

Our total liability is limited to the amount you paid us in the 12 months preceding the claim.

14. Termination

You may stop using Frosty at any time.

We may suspend or terminate your access if:

  • You violate these Terms

  • You fail to pay

  • We believe your use poses risk to the platform or other users

Upon termination:

  • You can request a copy of your data

  • We may delete your workspace after a reasonable period

  • Aggregate analytics remain ours (non-identifying)

15. Governing Law

These Terms are governed by the laws of the State of Delaware.

Any disputes will be handled in the state or federal courts located in Delaware.

16. Changes

We may update these Terms from time to time.

If changes are significant, we will notify you on the site or via email.

17. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

Sugar Coated Ventures, Inc.
Email: privacy@frostyos.com
Website: www.frostyos.com